1. Overview & Operating Entity
This Privacy Policy applies to RNS Express Logistics & Relocation Services LLC, operating as RNS Express Logistics ("we," "our," or "us"), the official website rnsexpresslogistics.com, and all related logistics, freight trucking, long-distance residential relocation, and warehousing services provided throughout the continental United States.
We are committed to maintaining the confidentiality, integrity, and security of any personal information provided by our commercial shipping clients, residential moving customers, and site visitors in accordance with applicable United States federal laws, state consumer protection statutes, and advertising network compliance standards (including Google Ads Merchant and Destination policies).
Key Transparency Commitment: We do not sell, rent, or lease your personal contact information to third-party marketing firms or data brokers. Your information is strictly utilized to generate accurate freight quotes, schedule motor carrier equipment, execute shipments, and deliver customer service.
2. Information We Collect
We collect information directly from you when you submit a rate inquiry, request an interstate moving estimate, contact our dispatch hotline, or interact with our digital tools:
- Contact Details: Full name, company name (if applicable), billing and physical postal addresses, telephone/mobile numbers, and email addresses.
- Shipment & Relocation Specifications: Origin zip code, destination zip code, estimated shipment date, freight tonnage/pallet count, equipment requirements (53ft dry van, reefer, flatbed), residential room counts, inventory lists, and accessorial requests (liftgate, inside delivery, white-glove packing).
- Financial & Billing Data: Payment transaction records, billing addresses, invoice details, and authorized payment method confirmations processed via encrypted PCI-DSS compliant gateways. (We do not store complete credit card numbers on our local web servers).
- Automated Device & Usage Information: IP address, device type, browser specifications, operating system, pages visited, time spent per page, referral URLs, and diagnostic session identifiers collected via cookies and tracking tags.
3. How Your Information Is Used
Your personal and shipment data is processed strictly for legitimate commercial purposes, including:
- Calculating binding or non-binding freight rates and residential relocation estimates.
- Dispatching company-owned tractors, 53ft semi-trailers, and certified moving crews to your pickup location.
- Generating legal transport documentation, including electronic Bills of Lading (e-BOL), shipment manifests, and Proof of Delivery (POD) confirmations.
- Transmitting real-time GPS fleet telematics and milestone delivery notifications via SMS or email.
- Complying with mandatory Federal Motor Carrier Safety Administration (FMCSA), USDOT, and state transportation department safety reporting.
- Improving website navigation, system performance, and evaluating marketing campaign efficacy.
4. Google Ads, Analytics & Cookie Disclosure
Our website utilizes Google Ads conversion tracking, Google Analytics 4, and secure cookies to measure marketing effectiveness and optimize advertising performance across Google search and display networks.
- Google Ads Tracking: When you click on one of our advertisements on Google, a temporary cookie or conversion tag is placed on your browser to determine whether the ad led to an inquiry or phone call. This assists us in measuring cost efficiency and ad relevance.
- Remarketing & Demographics: We may use Google Ads remarketing pixels to show relevant logistics services to users who have previously visited our site. Third-party vendors, including Google, show our ads on sites across the internet using first-party and third-party cookies.
- Cookie Management & Opt-Out: You may at any time adjust your browser settings to decline all cookies or notify you when a cookie is sent. To opt out of Google's personalized advertising, visit the Google Ads Settings page. You may also opt out of third-party cookie usage by visiting the Network Advertising Initiative Opt-Out Page.
5. Telephone & SMS Communication Consent (TCPA Compliance)
By submitting your telephone number on our quote request forms, contact forms, or interactive calculator, you provide express written consent under the Telephone Consumer Protection Act (TCPA) for RNS Express Logistics & Relocation Services LLC to contact you at the phone number provided regarding your requested shipping quote or moving services.
SMS & Call Policy: Communication may include telephone calls, automated dispatch notifications, and transactional SMS text messages regarding your quote or active shipment status. Standard message and data rates may apply. Consent is not a mandatory condition of purchase. You can opt out of SMS messages at any time by replying
STOP or by emailing
support@rnsexpresslogistics.com.
6. Information Sharing & Third Parties
We strictly limit disclosure of your personal data. We only share information under the following operational circumstances:
- Authorized Operational Partners: Assigned company drivers, regional terminal dispatchers, and verified destination unpacking crews solely to execute your physical move or freight haul.
- Cloud & Telematics Providers: Secure enterprise software vendors hosting our ELD GPS fleet management system, encrypted customer relationship platforms, and cloud database infrastructure under strict non-disclosure obligations.
- Legal & Regulatory Authorities: When required by federal or state law, court subpoenas, or authorized FMCSA / USDOT commercial vehicle inspections.
7. Your Privacy Rights (CCPA / CPRA & State Protections)
If you are a resident of California or states with comparable consumer privacy laws (e.g., Virginia, Colorado, Texas Data Privacy and Security Act), you have specific statutory rights:
- Right to Know: You may request disclosure of the specific pieces and categories of personal information we have collected about you over the preceding 12 months.
- Right to Delete: You may request the permanent erasure of personal data collected from you, subject to legal record retention requirements under federal transportation statutes (such as FMCSA mandated 3-year Bill of Lading retention).
- Right to Correct: You have the right to request rectification of inaccurate personal details.
- Non-Discrimination: We will never deny services, charge discriminatory rates, or offer disparate service quality for exercising your privacy rights.
8. Data Security & Record Retention
We implement industry-standard administrative, physical, and technological safeguards to shield your data against unauthorized access, loss, alteration, or disclosure. All web traffic between your browser and our server is secured using 256-bit Secure Sockets Layer (SSL/TLS) encryption.
We retain your shipment records for the duration required to service your account, resolve insurance claims, and fulfill mandatory federal recordkeeping obligations under 49 CFR Part 373 (Bills of Lading).
