Terms & Conditions of Service

1. Acceptance of Terms & Scope of Agreement

These Terms & Conditions of Service ("Terms") constitute a legally binding agreement between you (the "Shipper," "Customer," or "Consignor") and RNS Express Logistics & Relocation Services LLC, doing business as RNS Express Logistics ("Carrier," "Company," "we," or "us").

By requesting a moving or freight rate quotation, booking transportation services, signing a Work Order or electronic Bill of Lading (e-BOL), or tendering goods to our drivers or authorized moving crews, you acknowledge that you have read, understood, and agree to be bound by all terms, conditions, and tariff rules set forth herein.

2. Operating Authority & Regulatory Compliance

RNS Express Logistics operates as a duly licensed and registered motor carrier authorized by the United States Department of Transportation (USDOT #3894721) and the Federal Motor Carrier Safety Administration (MC #1459820).

All commercial freight haulage and household goods relocation services are conducted in strict compliance with federal commercial motor vehicle statutes, including Title 49 of the Code of Federal Regulations (49 CFR Parts 375, 377, 385, 390-396), federal Hours of Service (HOS) safety mandates, and state Department of Transportation regulations across all 48 continental United States.

3. Pricing, Quotations & Binding Estimates

We believe in total transparency with zero unexpected destination surcharges:

• Binding Relocation Estimates: For interstate household moves, when a written Binding Estimate is issued based on an itemized visual inventory or detailed digital consultation, the price quoted is guaranteed, provided that no additional articles, flights of stairs, excessive walking distances, or unlisted packing services are added on moving day.
• Commercial Freight Spot & Lane Rates: Full Truckload (53ft Dry Van / Reefer) and Less-Than-Truckload (LTL) quotations are based on specified weight, cubic displacement, National Motor Freight Classification (NMFC) code, mileage, and prevailing fuel surcharges (DOE National Average Diesel Index).
• Accessorial Services: Any ancillary service requested by Customer or necessitated by physical delivery constraints (including hydraulic liftgate service, inside residential delivery, multi-stop offloading, pallet jacks, or detention beyond standard loading time) will be billed at standard documented tariff rates.

4. Invoicing, Payment Methods & Deposit Terms

Standard payment and billing procedures are structured as follows:

• Residential Moves: A reasonable scheduling deposit may be required to reserve dedicated moving vans and crews. The remaining balance is payable via certified bank check, wire transfer, cashier's check, or approved major credit card prior to offloading at destination as authorized by federal regulation.
• Commercial Freight Accounts: Corporate shippers with approved commercial credit agreements are invoiced on Net 15 or Net 30 day terms. Invoices unpaid after 30 days are subject to a late interest fee of 1.5% per month or the maximum rate permissible by law.
• No-Withholding Policy: Shipper agrees that freight charges cannot be withheld, set off, or deducted against pending cargo loss or damage claims. In accordance with federal transportation law, freight charges must be satisfied in full before damage claims can be officially adjudicated.

5. Shipper Obligations & Property Readiness

To ensure safe and punctual operations, the Customer agrees to:

• Provide safe, legal, and suitable physical access for 53ft semi-tractor trailers or moving vans at both origin and destination addresses.
• Obtain any municipal street parking permits, elevator reservations, or HOA gate clearances required for loading and offloading.
• Ensure that customer-packed boxes (PBO: Packed By Owner) are securely taped, structurally sound, and capable of withstanding ordinary interstate motor highway vibrations.
• Inspect and sign the serialized inventory manifest, bill of lading, and condition report at both origin loading and destination unloading.

6. Bill of Lading (BOL) & Proof of Delivery (POD)

The Bill of Lading issued at the time of loading serves as the official receipt of goods, document of title, and conclusive evidence of the contract of carriage.

Upon delivery of goods at destination, the consignee or customer's authorized representative must conduct a joint walkthrough inspection with the driver supervisor and execute the electronic Proof of Delivery (e-POD). Any missing items or observable exterior damage must be explicitly noted in writing on the delivery manifest prior to driver departure.

7. Cargo Valuation, Transit Insurance & Liability Limits

Our liability for loss or damage to goods in transit is governed strictly by federal statutes (including the Carmack Amendment, 49 U.S.C. § 14706) and the valuation tier selected on the Bill of Lading:

8. Claims Procedures & Filing Deadlines

In the rare event of damage or loss, claims must be processed in strict accordance with 49 CFR Part 370:

• Filing Window: All claims for loss, damage, or delay must be submitted in writing with photographic evidence and purchase valuations within nine (9) months of the delivery date.
• Carrier Acknowledgment: We will formally acknowledge receipt of your claim within 30 days and provide an official settlement determination, offer, or explanation within 120 days.
• Preservation of Packaging: Damaged articles and their associated exterior shipping cartons must be retained for physical inspection by our insurance claims adjusters until claim resolution.

9. Prohibited Articles & Hazardous Materials

For driver safety and federal compliance, the following items are strictly prohibited from transit on our household moving and standard dry freight vans:

The Shipper agrees to indemnify and hold harmless RNS Express Logistics against any fines, property destruction, or legal claims resulting from undeclared hazardous materials tendered to our equipment.

10. Governing Law & Dispute Resolution

These Terms, and all claims arising out of or related to interstate transportation services provided by RNS Express Logistics, are governed by federal transportation law (including the Carmack Amendment) and, to the extent not preempted by federal law, the laws of the State of Texas, without regard to its conflict of law principles.

Any legal proceeding or arbitration arising out of this agreement shall be brought exclusively before the state or federal courts located in Dallas County, Texas, and all parties irrevocably submit to the jurisdiction of such courts.